Crisis Management and Business Continuity
Organisations that have a business continuity capability are far more likely
to survive the effects of a major incident than those that don’t.Two major
incidents in Manchester alone serve to highlight this and the vulnerability of
SME’s.The Manchester city centre bomb in 1996 had a devastating effect
whilst the recent BT tunnel fire, again in Manchester, left many businesses
without any communications for nearly a week.
Think about the effects on yourcustomers and business if your building
caught fire.What might the effects be of another fuel crisis, a major utilities
failure such as loss of power or the effects of severe weather conditions
including floods? What if your neighbours’ building suffered a major fire that
resulted in you having no access to your offices for days, possibly weeks?
All of these events could have an impact on the survival of your business.If
you’re unable to satisfy your customers’ needs then how confident are you that
they will wait for you to recover? Sympathy and loyalty will last for only so long.
Being prepared is the name of the game.Your plan needn’t be complicated
and doesn’t have to cover every eventuality or every business process, just
those that are most critical.
Whether you are a large ‘corporate’ or an SME (Small to Medium
Sized Enterprise) the ability to respond swiftly and effectively to a
major incident has never been more important.
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